At LMA Cladding & Sauna, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or engage with our services. It also explains your rights regarding your personal data.

1. Information We Collect

We may collect the following types of personal data:

• Contact Information: Name, email address, phone number, or other contact details provided when you reach out to us via phone or email.
• Transaction Details: Information about your orders, invoices, and payment transactions.
• Website Usage Information: Cookies and analytics data to help us improve user experience on our website.

2. How We Use Your Information

We use your personal data for the following purposes:

• To Process Orders: When you place an order with us via email or phone, we use your information to fulfill your order, issue invoices, and deliver products.
• To Communicate with You: We may use your contact details to respond to inquiries, provide customer support, and inform you of order statuses.
• To Improve Our Services: We use cookies and analytics to analyze how you use our website and improve our offerings and customer experience.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Companies that provide services on our behalf (e.g., delivery and payment processing), but only as necessary to complete your transaction.
• Legal Obligations: We may disclose your personal data when required to comply with legal obligations, respond to court orders, or to protect our rights.

4. Data Retention

We retain your personal information for as long as necessary to complete the purposes described in this policy. For financial records, we may keep your data for up to 7 years in compliance with UK tax and accounting laws.

5. Your Data Rights

You have rights regarding the personal information we hold, including:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: If your data is incorrect, you have the right to request a correction.
• Erasure: You can ask us to delete your personal data in certain circumstances.
• Objection: You have the right to object to our use of your personal information for certain purposes.
• Data Portability: You can request to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@lmacladdingandsauna.co.uk.

6. Security of Your Information

We take appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes using secure systems for storing personal and transaction data.

7. Cookies and Website Analytics

We use cookies and similar tracking technologies to collect website usage information. You can disable cookies in your browser settings, though this may affect the functionality of our website.

8. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review our Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

• Email: info@lmacladdingandsauna.co.uk
• Phone: +442031051202